PROVIDER RESOURCES
Service Contact Information
Main Customer Service Line
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Phone: 213.275.0330
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Hours: Mon-Fri., 8:30am – 5:00pm
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Email:
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For: Eligibility, Referrals, Claims, Provider and Member Inquiries
Claims Submission
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Preferred Method: OfficeAlly
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Claims Payer ID: VUIPA
**To set up an Office Ally account, please call 213.275.0330** -
By Mail: 18000 Studebaker Road # 100 Cerritos CA 90703
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Claims: 213.275.0330
Case Management
To report an admission
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Please fax: 866.230.2175
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Please contact:
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Phone: 888.505.5488
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Email:
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Eligibility
To add patient urgently:
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Email:
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Urgent requests call: 213.275.0330
Utilization Management
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Electronic Submissions: Please use Portal:
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UM Fax numbers:
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Routine Referrals: 866.289.7058
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Urgent Referrals: 866.289.7058
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Inpatient Case Management: 866.230.2175
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UM Email:
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UM Phone: 213.275.0330
Web Portal Assistance
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Email:
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Phone: 213.275.0330
**You can email the web portal team regarding portal troubleshooting, technical support and login assistance**
Provider Services
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Cindy Vo: 213.275.0330
How to Become a Contracted Provider
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Complete a cover letter addressed to CareAccess MSO with your name, specialty, practice address, phone and fax.
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Complete an IRS W9 form.
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FAX both completed pages to: Jessica Martinez, Provider Relations Dept: 562.269.5825.
Once both your cover letter and W-9 forms are received and reviewed, we will mail you credentialing paperwork for your review and signature. Fill out completely and mail back to Provider Relations Department at:
18000 Studebaker Road, Suite 100, Cerritos CA 90703
Once you are fully contracted and credentialed you will be added to the Website: VitruvianCare.com and be able to receive referrals from PCPs, and see their patients!