Service Contact Information
 

Main Customer Service Line

• Phone: 626.943.7465

• Hours: Mon-Fri., 8:00am – 5:00pm

• Email: info@sandsmanagement.com

• For: Eligibility, Referrals, Claims, Provider and Member Inquiries

 

Claims Submission

• Preferred Method: OfficeAlly

• Claims Payer ID: VUIPA
  **To set up an Office Ally account, please go to the Office Ally website

• By Mail: 1020 S Garfield Ave., Alhambra CA 91801

• Claims: 626.531.9440

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Provider Portal Assistance

• Needs portal access? Complete the Portal Access Request Form

• Email: info@sandsmanagement.com

• Please contact:  

  • Phone: 626.943.7465

  • Fax: 626.489.4933

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**You can email the web portal team regarding portal troubleshooting, technical support and login assistance**

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Portal Login

 

How to Become a Contracted Provider

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1. Complete a cover letter addressed to Vitruvian Care IPA with your name, specialty, practice address, phone and fax.

2. Complete an IRS W9 form.

3. Please send both completed pages to credentials@sandsmanagement.com

 

 

 

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