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Service Contact Information

Main Customer Service Line

  • Phone: 323.800.8283

  • Hours: Mon-Fri., 8:30am – 5:30pm

  • Email:

  • For: Eligibility, Referrals, Claims, Provider and Member Inquiries


Claims Submission

  • Preferred Method: OfficeAlly

  • Claims Payer ID: VUIPA
    **To set up an Office Ally account, please go to the Office Ally website

  • By Mail: PO Box 2720 City of Industry CA 91746-1003

  • Claims: 323.800.8283

Case Management

To report an admission

  • Please fax: 323.741.5529

  • Please contact:  

    • Phone: 323.800.8283 ext 1012 - UM Department

    • Email: 



To add patient urgently:

  • Urgent requests call: 323.800.8283

Utilization Management

    • Routine Referrals: 323.798.3031

    • Urgent Referrals: 

    • Inpatient Case Management: 

  • UM Email:  

  • UM Phone: 323.800.8283


Web Portal Assistance

  • Email:

  • Phone: 323.800.8283
    **You can email the web portal team regarding portal troubleshooting, technical support and login assistance**

How to Become a Contracted Provider

  1. Complete a cover letter addressed to Vitruvian Care IPA with your name, specialty, practice address, phone and fax.

  2. Complete an IRS W9 form.

  3. Please send both completed pages to Vitruvian Care IPA or call 562.435.5582 for further instructions. You can also fax both completed pages to: 562.988.8427.


Once both your cover letter and W-9 forms are received and reviewed, we will send you the contract and credentialing paperwork for your review and signature. Fill out completely and send back to Vitruvian Care IPA via fax, email or at: 2525 Cherry Avenue Suite 225, Signal Hill CA 90755


Once you are fully contracted and credentialed you will be added to the Website: and be able to receive referrals from PCPs, and see their patients!

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