PROVIDER RESOURCES

Service Contact Information
 

Main Customer Service Line

• Phone: 213.275.0330

• Hours: Mon-Fri., 8:30am – 5:00pm

• Email: info@vitruviancare.com

• For: Eligibility, Referrals, Claims, Provider and Member Inquiries

Claims Submission

• Preferred Method: OfficeAlly

• Claims Payer ID: VUIPA
  **To set up an Office Ally account, please call 213.275.0330**

• By Mail: 18000 Studebaker Road # 100 Cerritos CA 90703

• Claims: 213.275.0330

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Case Management

To report an admission

• Please fax: 866.230.2175

• Please contact:  

  • Phone: 888.505.5488

  • Email: um@careaccessmso.com

Eligibility

To add patient urgently:

• Email: eligibility@careaccessmso.com

• Urgent requests call: 213.275.0330

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Utilization Management

• Electronic Submissions: Please use Portal: www.VitruvianCare.com

• UM Fax numbers:

• • Routine Referrals: 866.289.7058

  • Urgent Referrals: 866.289.7058

  • Inpatient Case Management: 866.230.2175

• UM Email: um@careaccessmso.com

• UM Phone: 213.275.0330

Web Portal Assistance

• Email: support@careaccessmso.com

• Phone: 213.275.0330
  **You can email the web portal team regarding portal troubleshooting, technical support and login assistance**

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Provider Services

• Cindy Vo: 213.275.0330  cvo@careaccessmso.com

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How to Become a Contracted Provider

1. Complete a cover letter addressed to CareAccess MSO with your name, specialty, practice address, phone and fax.

2. Complete an IRS W9 form.

3. FAX both completed pages to: Jessica Martinez, Provider Relations Dept: 562.269.5825.

Once both your cover letter and W-9 forms are received and reviewed, we will mail you credentialing paperwork for your review and signature. Fill out completely and mail back to Provider Relations Department at: 
18000 Studebaker Road, Suite 100, Cerritos CA 90703

Once you are fully contracted and credentialed you will be added to the Website: VitruvianCare.com and be able to receive referrals from PCPs, and see their patients!

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